![]() All products are warranted against defects in manufacturing or materials over the reasonable life of the item. We usually ship in 1 to 2 business days and you. After assessment we will approve repair, a replacement or refund as appropriate. We can ship to any address in New Zealand for a fee of 8.5 for residential addresses and 19 for rural address. We will organise with you to return the item for assessment. Should the product be damaged on arrival, or if you discover any defects in your product, please contact us via or 03-4425397. As long as you can return the item with the original packaging and ensure all the tags are still attached we are more than happy to exchange your purchase. If you chose the wrong size and need something larger or smaller, or if you would prefer another colour. We'll notify you via e-mail of your refund once we've received and processed the returned item.Īll purchases on climbing equipment, underwear or personal hygiene items and gift cards are final and cannot be returned other than where a right to a refund, replacement or repair exists under consumer law. If you need to return an item, simply contact us via or phone (03)442 5397. This time period includes the transit time for us to receive your return from the courier (5 to 10 business days), and the time it takes your bank to process our refund request (5 to 10 business days). You should expect to receive your refund within three weeks of Small Planet Sports receiving the returned items. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). You may exchange or return most new, unopened items, with original tags attached within 30 days of delivery for a full refund. We usually ship in 1 to 2 business days and you should receive your items within 3-5 business day.Īll orders over $149 will be shipped for free. We can ship to any address in New Zealand for a fee of $8.5 for residential addresses and $19 for rural address. Most orders within New Zealand are shipped by either PBT, Post Haste, Fastways (residential and business addresses) or New Zealand Post (PO box, RD and other postal-only addresses). Expect 4-5 day service on FedEx, 6 day service on motor carrier.We currently ship only to New Zealand addresses. Expect 3-4 day service.Ĭontinental Divide and East: Orders ship same or next day by FedEx or motor carrier. ![]() Expect 2 day service in Southeast Idaho and eastern MT.Ĭolorado, Utah, Arizona, New Mexico: Orders ship same or next day by FedEx or motor carrier. Expect 1 day service in Idaho and Western Montana. Idaho & Montana: Orders ship same or next day by FedEx or motor carrier. Expect 2-3 day service in Northern California. We will contact you if this option is selected.Ĭalifornia: Orders ship same or next day by FedEx or motor carrier. Washington and Oregon: Our Truck Delivery at a reduced rate is available twice weekly along the Interstate 5 corridor from Salem OR to Bellingham WA. Please respond quickly to a carriers request for a delivery appointment. motor carrier shipments to a residence or job site may require an extra day for a delivery appointment and lift gate. Washington and Oregon: FedEx, Motor Carrier will deliver the next day after it ships. Once it ships, we contact you by email with an invoice copy and tracking information. Most orders ship the same or next day.Just contact us by email prior to the order shipping. If you'd like to change your shipping selection, you can. If you are in this service area it will show in your cart. In some areas we offer our truck delivery at a reduce rate twice weekly. Shipping rates are determined by weight and destination and are shown in the shipping calculator in your shopping cart.Without noting damage or potential damage, it unlikely a claim can be made. When the damage, or potential damage is noted on the bill of lading, the liability is placed on the carrier and we can help you with a freight claim. If you see potential damage to your shipment, take a picture and note it on the bill of lading. ![]() It's important that you note any damage, dented or torn packaging prior to signing for a delivery. If you accept a shipment with damaged goods without noting it on the motor carrier Bill of Lading prior to your signature, you have accepted the shipment in good condition and may have trouble getting a credit or replacement. 3.Tap Screenshot and the Tiny Planet photo will be exported automatically to your iPhone/iPad/Android device album.
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