![]() Please email us at and include any ticket number information. Select where the application should store cached data. You can leave the default destination and click Next or select Change to select a different location before continuing. Select where the drive should be installed. We hear your frustrations and apologize for the inconvenience. Follow the instructions below to install Desktop App for Windows. If you don’t need the mobile app, the desktop version works about 95% of the time and I can recommend it, but proceed with caution. He’ll, if it’s something I’ve done, I’ll give a glowing review, but how do I know when there is no communication. I’ve spoken to tech support, they just pushed it up (or down) the chain of command. I’ve deleted and reinstalled the app to no avail. I’m currently traveling, I can’t get to Wi-Fi for my laptop, my app is frozen updating the file server (Egnyte side issue), and I have a client requesting information I can’t get to yet. The app and its “upgrades” have degraded significantly over the 2 yrs we’ve been customers. Instead, follow the steps provided in this article to make the process as smooth as possible.I once touted this app as a must have for small businesses, but it’s only current worth is to recommend it to your competitors so they spend valuable resources working with Egnyte tech support. ![]() If you plan on mass deploying Desktop Sync, you should not "clone" (manually copy application files and folders) from an existing installation as this can lead to sync errors. Once the download has finished, you'll receive an alert stating the upgrade was successful.Double-click on the Desktop Sync icon to start the upgrade. Get 10 GB Free and Organize All Your Files Into Folders - Store all kinds of files online, then arrange them into folders just like on your desktop. Double-click on the package that was downloaded. ![]()
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